FAQ – Llama & Co

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Frequently Asked Questions

We’re here to make your shopping experience as smooth as possible! Below you’ll find answers to the most common questions. If you still need help, feel free to reach out to our customer support team.

1. What is Llama & Co?

Llama & Co is your go-to destination for chic women’s western wear, offering a curated collection of stylish, high-quality clothing that blends the rugged charm of western fashion with modern elegance. We are passionate about creating pieces that empower women to embrace their bold spirit and look amazing while doing it.

2. How can I place an order?

Placing an order is easy! Simply browse our collection, select the items you’d like to purchase, and add them to your cart. When you’re ready, go to your cart and click on the checkout button. You’ll be guided through the checkout process where you’ll enter your shipping information and payment details.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. During checkout, you’ll be able to see the shipping options available for your location. If you’re unsure whether we ship to your country, feel free to reach out to our customer service team.

4. What payment methods do you accept?

We accept the following payment methods:

Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Shopify Payments
Apple Pay
Google Pay

5. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your order through our shipping partner’s website. You can also check the status of your order by logging into your account on our website.

6. What is your return/exchange policy?

We want you to love what you ordered! If you’re not completely satisfied, you can return or exchange items within 30 days of receiving your order. The items must be in original condition, unused, and with all tags attached. To start a return or exchange, please visit our Returns & Exchanges page or contact our customer service team for assistance.

7. How do I know what size to choose?

We provide size charts for each product to help you find the best fit. You can find the size chart on each product page under the “Size Guide” section. If you’re between sizes, we recommend sizing up for a more comfortable fit.

8. Do you offer gift cards?

Yes, we offer digital gift cards that can be used to shop on our website. Gift cards are available in various denominations and can be a great way to share the gift of chic western wear with your loved ones. Buy Gift Cards Here.

9. Can I cancel or change my order after placing it?

We process orders quickly to get them to you as fast as possible. Unfortunately, once an order is placed, we are unable to cancel or make changes to it. However, if you made a mistake with your order, please reach out to us right away, and we will do our best to assist.

10. How do I contact customer support?

If you have any questions or need assistance, you can reach us in the following ways:

Contact Form: Fill out the form on our Contact Us page, and we'll get back to you with in 24 business hours

11. Do you offer any discounts or promotions?

We occasionally run sales, promotions, and offer special discounts to our email subscribers. To be the first to know about our latest offers, sign up for our newsletter at the bottom of our homepage.

12. Are your products sustainable or eco-friendly?

We are committed to sustainability and are always looking for ways to reduce our environmental impact. Many of our products are made with eco-friendly materials, and we strive to partner with manufacturers who share our commitment to sustainability. Check the product description on each item to learn more about its eco-friendly features.

13. I’m not happy with my purchase. What should I do?

We want to make sure you’re completely satisfied with your purchase. If there’s an issue with your order, please reach out to our customer service team at support@yourstore.com within 30 days of receiving your order, and we’ll help resolve the issue through a return, exchange, or refund.

14. How do I stay updated on new arrivals?

To stay in the loop about new arrivals, exclusive offers, and style tips, sign up for our newsletter! You’ll get updates directly to your inbox, so you never miss out on the latest trends.